We’re hiring a Technical Support Engineer to provide post-launch support for Oracle-based systems. You’ll troubleshoot issues, support users, and work closely with engineering to keep systems stable and customers satisfied.
What You’ll Do
- Provide post-launch technical support, incident resolution, and user training
- Respond to technical inquiries and coordinate with developers on complex issues
- Create documentation, knowledge base articles, and improve support processes
- Monitor system performance and support upgrades and data migrations
What We’re Looking For
- Bachelor’s degree with 2+ years of technical support or operations experience
- Familiarity with Java applications and databases
- Strong Linux skills (log analysis, monitoring tools like Prometheus)
- Cloud support experience (AWS/Azure) is a plus
- Customer-focused, responsible, and able to work under pressure
Join a global tech team and deliver reliable Oracle support in a fully remote environment.
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