Full Job Description
Position : Client Support Specialist.
Location : Remote Full-time role.
Salary: #80,000- 85,000 Per Month.
Fulcrumbizops is a vibrant business solutions firm that offers a range of services to help companies reach their operational objectives. We specialise in providing businesses with administrative, technical, and creative support so they may concentrate on their primary operations.
By offering outstanding administrative, technical, and sales assistance, you will play a critical part in preserving client happiness as a remote client support professional. This position included helping clients with CRM management, onboarding, debugging, sales prospecting, and making sure they were making the most of our platform.
Responsibilities.
You’ll likely be expected to:
- Provide comprehensive client support, guiding them through onboarding and ongoing platform usage.
- Troubleshoot and resolve technical issues, offering guidance to optimize platform effectiveness.
- Actively prospect, identify and sell to potential clients.
- Identify and act on upselling opportunities based on client needs.
- Develop and execute client retention and engagement strategies to Foster long-term relationships.
- Take charge of administrative duties such as data entry, file management, and document preparation using cloud-based storage tools (Google Drive, Dropbox, Hubspot, Asana).
- conduct comprehensive research, compile reports, and provide insightful analysis to support decision-making processes.
- Maintain detailed records of clients interaction.
- Collaborate with internal teams to enhance service delivery and overall client satisfaction.
- Uphold strict confidentiality standard when handling sensitive information.
Qualification for The Role.
Interested Applicant are Expected to have the following Qualification to have a higher chance of been shortlisted:
- 4+ years in customer support, administration, sales or technical support (prefably in a technology or Business Solutions environment).
- Strong IT skills and proficiency in WordPress (troubleshooting common website issues, plug-in errors, form submissions, etc).
- Excellent communication skills (written and verbal) for client interaction and technical troubleshooting.
- Ability to quickly learn and adapt to new Technologies.
- Experience working across multiple time zones and coordinating international clients.
- Strong sales experience with a proven ability to identify, pursue and close new business opportunities.
- Detail oriented with excellent organizational and time management skills.
Additional Information
- You must be prepared to work standard business hours, with flexibility to extend when necessary.
- This is a remote role, requireing a reliable internet connection, stable power supply if necessary a computer and a headset.
- Thorough background check including employment references, criminal record, and credit check may be conducted
- Additional commissions and incentive for clients acquisition and retention.
- You are entitled to a monthly salary of #80,000- #85,000 Naira monthly.
How To Apply.
Interested Applicant should check the job listing on Indeed Here. Click on the Apply Now button and Attach you CV including any relevant work experience.
Or
Send an E-mail including your CV and an application letter Here. Or Click Here to Apply through the Company’s website.
Goodluck on your application journey.
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